RecruGate ("Platform") is a digital SaaS (Software as a Service) platform providing AI-powered recruitment, candidate pool, and interview management services for employers. The refund and cancellation terms applicable to subscription and service purchases made through our Platform are specified below. Our order and billing processes are conducted securely through authorized licensed payment infrastructure providers.

1. Subscription Cancellation and Automatic Renewal

• Cancellation Right: Employer users can cancel their active subscriptions at any time via the RecruGate account panel or by contacting us at help@recrugate.com.
• Continuity of Service: When a subscription is cancelled, you may continue to use the platform with full authorization until the end of the paid billing period/term.
• Future Periods: Cancellation prevents automatic renewal (recurring billing) charges from your card in the subsequent billing period.

2. Refund Terms and Right of Withdrawal

A full refund may be requested within 14 days from the date of subscription or package purchase, provided that the interview, analysis, and posting credits on the platform have not been consumed. Users may cancel their subscriptions at any time via their account dashboard for the subsequent billing cycle.

In addition, refund requests are promptly approved in the following cases:

• Duplicate Payment: Multiple charges for the same billing cycle due to a technical or payment infrastructure error (duplicate amount refunded immediately).
• Critical Technical Issues: Platform-originated disruptions that completely prevent service usage and cannot be resolved within a reasonable timeframe.

3. Non-Refundable Cases

Refunds cannot be issued under the following circumstances:

• When the 14-day period from the purchase date has elapsed.
• When interview quotas, AI evaluation credits, or job posting features included in the package have been used or consumed.
• When account restrictions or terminations occur due to violations of our Terms of Service or user agreements.

4. Refund Request Process and Timeline

Refund requests must be submitted with justification to help@recrugate.com within a maximum of 14 days from the payment date.

Furthermore, customers can access the links provided in their transaction receipt emails or use their account settings to manage subscriptions, view invoices, or request assistance directly.

Your request will be reviewed by our support team and finance department. If the refund is approved, your payment will be refunded to your original payment method (credit card, etc.) via our payment infrastructure provider.

Depending on your bank's processes, it generally takes 5 to 10 business days for the refund to reflect in your account.

5. Contact Us & Legal Entity

For any questions or requests regarding refunds, cancellations, or billing, you can reach us at:

• Legal Entity / Sole Proprietorship: Batuhan Mutlu
• Tax ID & Office: Kemer Tax Office - 6250754182
• Registered Address: Yeni Mah. Ahmet Cavus Cad. Taarruz F Blok No: 44 F Ic Kapi No: 1 Kemer / Antalya / Turkey
• Phone: +90 850 840 96 39
• KEP (Registered Email): batuhan.mutlu@hs01.kep.tr
• Support Email: help@recrugate.com
• Website: https://www.recrugate.com